GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 17 May 2026
These General Terms and Conditions of Sale govern all purchases made through trynovelia.com, operated by PIKA COMMERCE LLC.
By placing an order on the website, the customer confirms that they have read and accepted these General Terms and Conditions of Sale.
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SELLER INFORMATION
The trynovelia.com website is operated by:
PIKA COMMERCE LLC
Limited Liability Company (LLC)
8206 Louisiana Blvd NE, Ste A #6017
Albuquerque, New Mexico 87113
United States
Email: contact@trynovelia.com
Telephone: +1 929 583 4246
Trading name: Novelia
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PRODUCTS
Novelia offers food supplements for sale, including Rhodiola Rosea capsules.
The essential characteristics of each product are described on the relevant product pages. Customers should carefully read all available information before placing an order.
The products sold on the website are not medicines. They are not intended to diagnose, treat, cure or prevent any disease.
In the event of any doubt, ongoing medical treatment, pregnancy, breastfeeding, allergies, a specific medical condition or the use of medication, customers are advised to consult a qualified healthcare professional before using the products.
Food supplements should be used as part of a varied and balanced diet and a healthy lifestyle.
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PRICES
Prices displayed on the website are shown in the currency indicated at the time of purchase.
PIKA COMMERCE LLC reserves the right to change its prices at any time. The applicable price is the price displayed when the customer confirms their order.
Any applicable charges, taxes or additional information will be displayed before the final confirmation of the order.
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FREE DELIVERY
Delivery is free for orders placed through trynovelia.com, unless otherwise clearly stated before the order is confirmed.
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PLACING AN ORDER
The customer selects the desired products, adds them to their basket, enters their delivery and payment information and then confirms the order.
Before confirming the order, the customer may review the order details, correct any errors and view the total price.
Confirmation of the order constitutes acceptance of these General Terms and Conditions of Sale.
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PAYMENT
Payment is made online using the payment methods available on the website.
The order will be processed once payment has been approved. In the event of a declined payment, suspected fraud, incomplete information or any irregularity relating to the order, PIKA COMMERCE LLC reserves the right to suspend or cancel the order.
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ORDER CONFIRMATION
Once the order has been confirmed, the customer will receive a confirmation email at the address provided during checkout.
The customer is responsible for ensuring that all information provided is accurate, including their email address, telephone number and delivery address.
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ORDER CHANGES OR CANCELLATIONS
To request a change or cancellation, the customer must contact us within 12 hours of placing the order at:
After this period, we cannot guarantee that the order can be changed or cancelled, particularly if it is already being prepared or has been dispatched.
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DELIVERY
Orders are sent to the delivery address provided by the customer when placing the order.
Estimated delivery times are as follows:
Europe: 6 to 8 working days
International destinations, overseas territories and remote areas: up to 15 working days
These delivery times are estimates only. They may vary depending on the destination, time of year, courier, customs checks, public holidays or circumstances beyond our reasonable control.
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ORDER TRACKING
Once the order has been dispatched, the customer will receive an email containing the available tracking information.
The customer may also track their order through the “Track My Order” page available on the website.
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INCORRECT DELIVERY ADDRESS
The customer is responsible for ensuring that the delivery address provided when placing the order is accurate.
If an address error is reported within 12 hours of placing the order, our customer service team will make reasonable efforts to correct it before dispatch.
Once the order has been dispatched, no address change can be guaranteed.
PIKA COMMERCE LLC cannot be held responsible for a failed or delayed delivery caused by an incorrect, incomplete or outdated address provided by the customer.
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STATUTORY RIGHT OF WITHDRAWAL
In accordance with the rules applicable to distance selling, consumer customers have a statutory period of 14 days from the date they receive their order to exercise their right of withdrawal, subject to any applicable legal exceptions.
To exercise this right, the customer must contact customer service at:
The product must be returned in its original condition, complete, unused, unopened, with the seal intact and in its original packaging.
For hygiene and safety reasons, food supplements that have been opened, unsealed or used cannot be returned under the statutory right of withdrawal.
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60-DAY MONEY-BACK GUARANTEE
In addition to the statutory right of withdrawal, Novelia offers a commercial 60-day money-back guarantee on its Rhodiola Rosea capsules.
This guarantee allows the customer to request a refund within 60 days of receiving their order, subject to the following conditions:
The request must be sent to contact@trynovelia.com.
The customer must provide their order number.
The guarantee is limited to one claim per customer and per household.
The guarantee applies exclusively to orders placed through trynovelia.com.
Any return shipping costs remain the customer’s responsibility, unless we made an error or the product was received damaged.
This commercial guarantee does not affect the customer’s statutory rights.
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RETURNS
Before returning any product, the customer must contact our customer service team at contact@trynovelia.com to obtain return instructions.
No return address should be used without prior confirmation from customer service. The return address and procedure will be provided by email after the request has been reviewed.
Return shipping costs are the customer’s responsibility, unless we made an error or the product was received damaged.
The customer remains responsible for the parcel until it has been received by the returns service. We recommend using a tracked delivery service.
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REFUNDS
Once the request has been received and approved, the refund will be issued to the payment method used when placing the order.
The time required for the refund to appear in the customer’s account may vary depending on their bank or payment service provider.
Any initial delivery charges are non-refundable where they were charged, unless we made an error or the product was defective.
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DAMAGED, INCORRECT OR INCOMPLETE PRODUCTS
If the customer receives a damaged, incomplete or incorrect product, they must contact our customer service team as soon as possible at:
The message must include:
The order number
A description of the issue
Photographs of the product received
Photographs of the parcel, where necessary
After reviewing the request, we may offer an appropriate solution, such as a replacement, reshipment or refund.
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PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If the tracking information shows that the parcel has been delivered but the customer has not received it, the customer should check with neighbours, the building concierge, the collection point, the local post office or the relevant courier.
The customer should then contact our customer service team with their order number so that we can assist with the appropriate enquiries.
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PRODUCT AVAILABILITY
Products are offered subject to availability.
If a product becomes unavailable after an order has been placed, the customer will be informed by email and may be offered a replacement, an additional delivery period or a refund.
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PERSONAL DATA
Personal data collected when an order is placed is processed in accordance with our Privacy Policy, available on the website.
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INTELLECTUAL PROPERTY
All content available on trynovelia.com is owned by PIKA COMMERCE LLC or its partners.
Any unauthorised reproduction or use is prohibited.
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CUSTOMER SERVICE
For any questions, customers may contact customer service using the following details:
Email: contact@trynovelia.com
Telephone: +1 929 583 4246
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GOVERNING LAW
These General Terms and Conditions of Sale are governed by the laws applicable to PIKA COMMERCE LLC, without prejudice to any mandatory consumer rights available in the customer’s country of residence.
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CONTACT
For any questions regarding these General Terms and Conditions of Sale, please contact us at: