PRIVACY POLICY

PRIVACY POLICY

Last updated: 17 May 2026

This Privacy Policy explains how PIKA COMMERCE LLC collects, uses and protects the personal data of users of the trynovelia.com website.

  1. DATA CONTROLLER

The data controller is:

PIKA COMMERCE LLC
Limited Liability Company
8206 Louisiana Blvd NE, Ste A #6017
Albuquerque, New Mexico 87113
United States

Email: contact@trynovelia.com

  1. PERSONAL DATA WE COLLECT

We may collect the following information:

  • First name and surname

  • Email address

  • Telephone number

  • Delivery address

  • Billing address

  • Order information

  • Payment information processed by our payment service providers

  • IP address

  • Browsing data

  • Interactions with the website

  • Interactions with our emails

  • Customer service information

  1. PURPOSES OF DATA COLLECTION

We use personal data to:

  • Process orders

  • Arrange delivery

  • Send order confirmations

  • Provide order tracking

  • Manage customer service requests

  • Process returns and refunds

  • Prevent fraud

  • Improve the website and customer experience

  • Measure website performance

  • Analyse browsing behaviour to improve our pages

  • Display personalised advertising where permitted

  • Send marketing communications where the customer has given consent

  • Comply with our legal, tax and accounting obligations

  1. PAYMENTS

Payments are processed by secure payment service providers.

We do not store complete bank card details on our servers.

  1. TOOLS WE USE

We may use certain tools that are necessary for the operation, analysis and improvement of our website, including:

  • Shopify, for hosting and managing the online shop

  • Our payment service providers, for securely processing transactions

  • Meta Pixel, to measure the performance of our advertising and display relevant personalised advertising where permitted

  • Microsoft Clarity, to analyse website usage, understand browsing journeys and improve the user experience

  1. SHARING OF PERSONAL DATA

Personal data may be shared with our service providers where necessary, including:

  • E-commerce platform providers

  • Payment service providers

  • Delivery companies and couriers

  • Email marketing providers

  • Analytics providers

  • Customer service providers

  • Fraud prevention services

  • Advertising platforms

  • Competent authorities where required by law

We do not sell our customers’ personal data.

  1. DATA RETENTION

Personal data is retained for as long as necessary for the purposes for which it was collected, including order processing, customer service, accounting, fraud prevention and compliance with our legal obligations.

  1. MARKETING COMMUNICATIONS

Where the customer has agreed to receive marketing communications, we may send promotional emails, advice, offers or news.

The customer may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:

contact@trynovelia.com

  1. COOKIES AND TRACKING TECHNOLOGIES

The website may use cookies and other tracking technologies to ensure that it operates correctly, measure website traffic, improve the user experience and display personalised advertising.

Some cookies are necessary for the operation of the website. Other cookies may require the user’s consent.

Users can manage their preferences through the cookie banner displayed on the website or through their browser settings.

  1. DATA SECURITY

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

  1. USERS’ RIGHTS

Depending on the applicable law, users may have certain rights regarding their personal data, including:

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to object

  • The right to restrict processing

  • The right to withdraw consent

  • The right to data portability, where applicable

To exercise any of these rights, users may contact us at:

contact@trynovelia.com

  1. INTERNATIONAL DATA TRANSFERS

As PIKA COMMERCE LLC is based in the United States, some personal data may be processed or transferred outside the user’s country of residence.

We aim to work with service providers that offer appropriate safeguards for the protection of personal data.

  1. CHILDREN

The trynovelia.com website is not intended for children. We do not knowingly collect personal data relating to children.

  1. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time to reflect legal, technical or commercial developments.

The date shown at the top of this page identifies the latest applicable version.

  1. CONTACT

For any questions regarding this Privacy Policy, please contact us at:

contact@trynovelia.com